Manager of the Shelter Client Advocacy Program (Full-time)

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The Eviction Defense Collaborative (EDC) seeks a responsible individual to join our team as a Full-Time Manger. As the Shelter Client Advocacy Manager, your primary responsibility will be to represent homeless shelter residents through an internal and external appeals process & to ensure the other two staff members are fulfilling their duties in the same role. This position requires a utilization and knowledge of homeless and low-income resources to refer and assist clients. We are looking for someone who has exceptional communication and skills, comprehensive cultural competency, and a history of working in a collaborative environment.


EDC provides legal assistance and advocacy to low-income and indigent tenants in San Francisco who are being evicted, and the shelter client advocacy program helps to protect the rights of shelter residents who are being denied services. The EDC work environment consists of a dedicated team to assist the clients who seek our help. Please see our website for more information.

COMPENSATION: Nonexempt, Hourly Position of $22.00 to $25.00/per hour dependent on experience with anticipated 20 to 36 hours per week. Benefits include:

  • Anniversary increase after the first and second year of employment
  • Health, dental, vision, long term disability, and short term disability coverage
  • 13 Paid Holidays
  • One hour paid lunch daily
  • Vacation accrual rate starts at 2 weeks in first year of employment and increases at the second and third anniversary



Management Duties

  • Manage work expectations and performance of the advocates in the SCA program
  • Generate policies, procedures, and best practices for program requirements
  • Prepare and administer regular (quarterly) evaluation process for staff
  • Attend Supervision trainings as needed
  • Participate with Team Leads by attending meetings
  • Oversee program operations
  • Assist in management of the program and agency budget
  • Act as a leader for your department by eliciting collaboration when appropriate and making decisions on behalf of your team as needed
  • Conduct yourself and actions daily that are compliant with the EDC handbook policies and expectations


Advocate Duties

  • Show our clients respect and dignity
  • Represent shelter clients at internal hearings and arbitrations
  • Provide clients information on the Shelter Advocacy Program and any additional appropriate resources
  • Assist in managing the scheduling of consultations with advocates and internal shelter hearings
  • Communicate verbal instructions clearly to clients as needed and contact service providers on their behalf
  • Manage the call logs and Arbitration records & statistics with regular updates accurately
  • Maintain social media accounts
  • Research and expand resource information regularly
  • Act as a liaison between the Shelter Client Advocates, the Coalition on Homelessness, and Housing Rights workgroups
  • Filing and reporting requirements as needed
  • Identify and pursue ad hoc projects as time permits and is necessary



  • Must have consistent punctuality
  • Must have comprehensive cultural competency
  • Must have previous experience working in an office environment
  • Previous experience supervising others strongly preferred
  • Has experience working with very low income communities
  • Past experience in customer service work preferred
  • Must have proficient organizational skills to manage client information accurately
  • Able to work alone and in a collaborative environment
  • Able to walk at least 1 mile daily, utilize public transportation, and walk flights of steps with ease
  • Willing to work past 5 pm frequently
  • Has a welcoming demeanor, patience, and treats all individuals with dignity
  • Spanish language skills preferred


Send Resume and Cover Letter to:

Eviction Defense Collaborative

1338 Mission Street, 4th Floor

San Francisco, CA  94103


We are strongly committed to diversity and encourage applications from anyone who can contribute to making the EDC a more diverse community. Open to candidates who are nonviolent offenders, veterans, or retirees. All qualified applicants will receive consideration for employment. Prior shelter residents that meet the qualifications are particularly encouraged to apply.  The Eviction Defense Collaborative believes that all persons are entitled to equal employment opportunity, and the agency is committed to not discriminating on any basis prohibited by applicable law.