The Eviction Defense Collaborative (EDC) strives to provide excellent services and welcomes all feedback. In the event you would like to leave a comment or discuss a concern please do so with the individual providing you services.

If you are not satisfied with the results of that discussion then you have the right:

1. Discuss the complaint with the attorney, advocate or coordinator handling your case. If you are not comfortable discussing the complaint directly with them, or if you are not satisfied with the results of that discussion, then you have the right to report and discuss the complaint with the relevant program staff:

a. For Eviction Legal Defense Services:

i. Clinic Supervisor, Morgan Wakefield, morganw@evictiondefense.org;

ii. And/or Director of Litigation and Policy, Ora Prochovnick, orap@evictiondefense.org.

b. For Rental Assistance Services via RADCo:
RADCo Program Director, Laura Hernandez, laurah@evictiondefense.org

c. For DAS Subsidy Services via RADCo:
RADCo Program Director, Laura Hernandez, laurah@evictiondefense.org
You may also call the DAS grievance phone line 415-355-3666

d. For Shelter Client Advocacy Services:
Program Director, Dylan Morse, dylanm@evictiondefense.org

If you are not satisfied with the action that follows, then you have the right to:

2. Report the complaint to the Interim Executive Director, Mairi McKeever at mairim@evictiondefense.org. Written complaints may be addressed to Eviction Defense Collaborative, Executive Director, 976 Mission Street, San Francisco, CA 94103.

If you are not satisfied with the action that follows, then you have the right to:

3. Report the complaint to the EDC Board of Directors. Written complaints may be addressed to Eviction Defense Collaborative Board of Directors, Client Complaints, 976 Mission Street, San Francisco, CA 94103.

Please note: Complaints also may be orally submitted by phone at (415) 659-9792, and then summarized by staff in writing and retained.

This information is readily available on the EDC website. Clients are informed of this policy and procedure at intake. Clients or other interested parties are also able to access complaint policy/procedures upon request. All complaints submitted will be responded to within 5 business days with instructions for how to submit an appeal if so desired.